Shipping policy
At Crestovaub, we pack and ship every order ourselves from our location in Lawrenceville, Illinois. No warehouses, no third parties. Your order is handled by us personally before it ever leaves our door.
Where We Ship
We ship to all 50 US states. We do not offer international shipping at this time.
Shipping Cost
Every order ships free. No minimum, no fine print. The price you see is the price you pay.
How We Process Your Order
When you place an order, we get to work. We pack your item carefully, print your shipping label, and have it ready for dispatch within 1 business day.
Orders placed Monday through Friday will be processed and dispatched the following business day at the latest. We do not process orders on weekends or US Federal Holidays. If your order lands on one of those days, we will have it out the very next business day.
Delivery
Once your order leaves us, delivery typically takes 1 to 3 business days depending on your location across the US. From the moment you place your order to the moment it arrives at your door, you are generally looking at 2 to 4 business days in total.
During busy periods like Christmas or Black Friday, carriers can run slightly behind their usual times. We will always get your order out on our end without delay. Any slowdown would be on the carrier side, which is outside our control.
Tracking Your Order
Every order comes with a tracking number. As soon as your order ships, you will receive a confirmation email with your tracking details. You can follow your parcel the whole way directly on the carrier's website. If that email does not show up in your inbox, please check your spam folder before reaching out.
Your Delivery Address
Please make sure your address is entered correctly when you check out. Once an order has been handed to the carrier, we cannot make changes to it. If an order is lost or delayed because of an incorrect address, Crestovaub is not able to take responsibility for that, so it is worth double checking before you confirm your order.
If you have a PO Box, no problem. We deliver to PO Boxes without any issues.
Cancellations
We move quickly, so if you need to cancel please get in touch as soon as possible. Email us at contact@crestovaub.com with your order number and we will do everything we can to stop it before it ships. If it has already gone out by the time you contact us, we will not be able to cancel it at that stage, but our returns process will take care of you once it arrives.
Missing Orders
If your order has not shown up within 7 business days of your dispatch email, please reach out and we will look into it straight away. We will check the tracking and follow up with the carrier to get it resolved for you.
Damaged Items
If something arrives damaged, please contact us within 7 days of delivery. Send us your order number, a quick description of what happened, and a photo of the item and the packaging. We will sort it out for you as quickly as we can.
Get In Touch
If you have any questions about your order or delivery, just reach out. We are real people and we are happy to help.
Store Name: Crestovaub
Email: contact@crestovaub.com
Phone: +1 (618) 350-0683
Address: 1118 9th St, Lawrenceville, IL 62439, USA
Response Time: Within 24 hours, Monday to Friday